Regional Fitness Operations Manager (on-site)

Title: Regional Fitness Operations Manager

Reports to: Sr. Director of Wellness Operations

Interested in joining the Simplex team?  We are an exciting, rapidly growing fitness management company that serves corporate, community and healthcare sectors with over 30 years of experience.  We’re seeking a passionate leader to join our growing team -- one that embodies our core values. 

Job Summary:                                                                                                                                            

The Regional Operations Manager will facilitate training and implementation of protocols and procedures after the "staffing" is finalized while still playing a role in the decision making process in my opinion.  The Regional Site Manager will work closely with the Sr. Director of Wellness Operations and the Director of People & Culture to determine compensation for open positions and to communicate regarding all onboarding and offboarding procedures for Simplex Wellness. 

Qualifications: 

• 3+ years of experience in a fitness or related field
• Degree in health education, sports management, or relevant field
• 1+ years of experience staffing, hiring, and training a plus
• Proficiency with Mindbody, Acuity, and Google suite software
• Project management experience a plus  
• Ability to thrive in a fast-paced, ambiguous environment where problem solving is your currency
• Ability to be readily available at any time to answer staff inquiries and assist the Sr. Director of Wellness Operations with key projects
• Ability to build productive and positive relationships across the organization
• Excellent leadership qualities with an ability to maximize talents and potential of their team
• Proactive, responsive and a strategic resource. 
• High level of technological proficiency
• Impeccable interpersonal and communications skills
• Excellent organizational  and time management skills
• High level of enthusiasm, positive energy, and friendliness 

Role Responsibilities including but not limited to: 

• Knowledge and understanding of  procedures for all facilities
• Visiting each site on location regularly to provide site-checks, quality assurance and support to the management teams
• Training managers on company standards for Superior Service
• Oversee internal company training programs
• Coordinating all new employee screenings, interviewing, and hiring
• Oversees the staffs published schedules in When I Work to ensure all budgeted hours are met and is are no staff gaps or overlaps
• Collaborates with the Sr. Director of Wellness Operations and the Director of People & Culture during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details  
• Managing all onboarding and offboarding procedures 
• Coordinate all vacation and sick coverage for facilities as needed 
• Assist in procuring coverage onsite and Provide coverage for any facility as needed
• Assist in creating new protocols to help implement overall company quality control systems
• Assist in managing all company virtual and recreational programming
• Assist in the creation of client presentations in a variety of health and wellness topics
• Performs other duties as assigned 

Benefits Include:

Medical, Dental, Vision, 401K, Paid Time Off, Paid Holidays, Education Reimbursement, Cell Phone Reimbursement, and Hybrid Working Environment

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ABOUT SIMPLEX

Our Mission:

Radically improve the health of Humankind  

Our Core Values: 

Simplex strives to embody the following values and to apply them to every aspect of how we run our business, including how we interact with each other as teammates and leaders. These values also apply to how we interact with and continue to inspire our clients and strategic partners:

 We Inspire Each Other

 You are an important part of our team and together we make a collective intention to uplift and commit to one another. Through cultivating genuine, transparent, relationships, we create an environment that encourages individuals to dream big, take risks, and be bold. We aim to inspire and commit to everyone we touch. This sense of commitment and care sets the stage for a culture of accountability, where we hold ourselves and each other to the same high standards, taking the ownership necessary for achieving our goals.

We Always Learn and Grow

 We at Simplex Health and Simplex Wellness strive to be continual learners and to expand our abilities as people and as an organization. We educate ourselves, remain curious, and use evidence-based research to challenge our current understanding. We see mistakes and failure as great teachers and learning opportunities. When we stay engaged in the world with a growth mindset, it creates the right environment for us to thrive and make a meaningful impact on each other and on the world.

We Think Big Picture                                                                                                                                  

What we do day in, day out, how we do it, and the decisions we make- shape who we are as a people and as a company. The details are super important, AND should always be guided by our wide perspective and an understanding of how we are impacting each other, our clients, and our business. Before making any major decision, ask yourself:                                                                                                                   • Does it help us grow? How?

• Does it answer “how are we different and why should you care?”

• Is what I’m working on duplicatable and transferable (i.e. can I duplicate it and apply to other situations)? How?

• Does it challenge the status quo?

• Does it inspire?

• Does it tightly align with and advance our mission? How?

• Can it be more humanized and relatable?

• Does it unite us? How?

• Does it solve a problem? How?                                                                                                                  

We Challenge the Status Quo:                                                                                                                     

We are inquisitive by nature. We are courageous! We are not afraid to go against the grain in our search for truth. We always question conventional wisdom- it’s how Simplex Health started- it’s what we do.        

We Cultivate Health and Vitality:                                                                                                              

Being alive in a body is an incredible, temporary experience. Even though at times we feel pain and face challenges, our next breath is not guaranteed and is a HUGE gift. We experience EVERYTHING through our bodies, including thoughts, emotions, spirit, and our inspiration. We see health and vitality as the foundation for living a life that is happy, fulfilled, present, and productive.                                                 

We Embody Integrity:                                                                                                                                

We communicate with transparency and face conflict head-on. We do this with the understanding that we respect each other and recognize that we are on the same team working toward a unified noble mission with shared goals. We don’t compromise our morals or integrity no matter the context. When challenging scenarios arise, we approach them with honesty and trust that we are all holding the highest intentions, are committed to our values, and are making best efforts.                                                                                   

We Simplify the Complicated:                                                                                                                    

We believe that complex problems don’t always require complex solutions. By simplifying the complicated and offering digestible, scalable solutions, we can pay more attention to the things that mattermost. Simplicity- it’s the word that inspired our name - we make cultivating health and vitality simple.                                                   

Key Intangible Characteristics of the Ideal Candidate: 

Called: A passion for our mission and a sense that this role and company are a strong fit for the blessings of your  gifts, talents, passions, and experiences.. Must be mission-motivated with a resolve to overcome obstacles, anchored in a sense of purpose in this work.

Servant Leadership: Nobody is above any task, and we are all here to serve others. Every customer—internal or external—needs help, and the most powerful way to lead will be to serve. 

Learning and Adaptive: As a startup with a big mission,  new systems, technology, and situational adaptability are expected. This person must have an appetite for learning and skill improvement.

Grit, Resourcefulness & Entrepreneurial Spirit: Not everything will have a pre-planned solution. This person will have to be resourceful in figuring things out, resist feeling overwhelmed, and be willing to roll up their sleeves to make things happen. This person will have to have an open mind and good resolve, whether it’s looping in other people, finding answers online, or seeking best practices.

Organizational Skills: Being or becoming a constant organizational force. It will require a capacity for being open to change, discerning better processes, and prioritizing for improved outcomes.

Chemistry Fit: We have a unique and fun culture—we laugh, press in, work hard, and jump in to figure things out. Fitting into the team chemistry is essential and this role requires leading with a positive attitude even when the circumstances get tough.

High Character: We operate with a high trust culture. Personal values must fuel our work. Integrity, honesty, compassion, reconciliation, and diligence are all things this person must possess to flourish.

Energy & Enthusiasm: This person must bring joy and passion for work to the job. Encouraging and spurring on others on the mission while being self-motivated and positive is essential.

Multitasking: This is not a steady-state or static environment. Workflow will cycle, and interruptions are normal, so this person must be able to juggle and adjust on the fly.

Project Management: While multitasking, this person must be able to keep an eye on deadlines and critical dependencies, working to preserve them or source support proactively.